Technological progress has always been viewed with a certain diffidence. While it has literally revolutionised the world in which we live, work and interact with those around us in just a handful of years, opening up horizons in every sector that would have seemed science fiction just a few decades ago, there is also widespread concern that an increasing use of digital technologies may exclude humans from production processes, somehow making life within companies increasingly “artificial”, including for the creation of new products and services. A fear that perhaps arises from the possibility of automation of an increasing number of ever more complex processes, giving the impression that man is now “surplus”, something that can soon be done without. Yet, it will be the Digital Transformation that will put humans back at the centre.
